zoy 9's Privacy Policy

Introduction and Applicability

zoy 9 (hereinafter referred to as "we", "our", or "platform") is an online gaming and sports betting platform that provides services to users in Bangladesh. This Privacy Policy ("Policy") applies to our website zoy-9.cam, mobile applications, and all other related services.

The purpose of this policy is to clearly inform you about what types of information we collect about you, how that information is used, and what rights you have over your information. By using our services, you are considered to have agreed to the terms described in this policy.

This privacy policy is an integral part of our Terms and Conditions. Reading both documents together will give you a complete understanding of the rules governing use of our services.

How We Collect Information

zoy 9 collects user information through several methods. The main collection methods are described in detail below:

2.1 During Registration and Account Opening

When you open a new account with zoy 9, we collect the necessary information directly from you. This information is used to verify your identity, manage your account, and ensure secure transactions.

2.2 During Use of Services

Some information is automatically recorded during your active activity on our platform — such as playing games, placing bets, making deposits, or withdrawing funds. This helps us maintain service quality and detect suspicious activity.

2.3 During Payment Processing

Payment-related information is collected when you carry out transactions via bKash, Nagad, Rocket, or Upay. This information is used solely to complete secure transactions and maintain financial records.

2.4 During Customer Support

When you contact our support team via live chat or email, those conversations may be recorded. This helps us improve service quality and resolve similar issues more quickly in the future.

2.5 Automatic Collection from Devices and Browsers

Some technical information is automatically collected from your device, browser, and internet connection. This includes IP address, browser type, operating system, and session duration.

Types of Information Collected

The information zoy 9 collects and processes is divided into three main categories below:

3.1 Personal Identity Information

• Full name and date of birth
• Mobile number and email address
• National Identity Card (NID) number — for identity verification
• Residential address

3.2 Financial and Transaction Information

• Mobile banking number (bKash, Nagad, Rocket, Upay)
• Deposit and withdrawal history
• Transaction date, amount, and method

3.3 Technical and Activity Information

• IP address and geolocation (approximate)
• Device and operating system details
• Login and session activity on the platform
• Game history, betting records, and bonus usage information
• Information obtained from cookies and similar tracking technologies

Purpose of Using Information

We use the information we collect only for the specific purposes described below:

4.1 Account Management and Identity Verification

Your personal information is used to register your account, verify your identity (KYC), and ensure account security. This process is essential to prevent account fraud and unauthorized access.

4.2 Providing and Improving Services

By analyzing your gaming preferences, betting patterns, and platform activity, we work to create a more relevant and improved experience for you. This information also helps us determine which games or features need improvement.

4.3 Transaction Processing

Financial information is used to correctly process deposits and withdrawals and to maintain transaction records. This information is also needed to ensure compliance with the minimum ৳300 deposit and minimum ৳500 withdrawal rules.

4.4 Providing Customer Support

Your account and communication history is used so that our support team can respond quickly if you have any issues.

4.5 Security and Fraud Prevention

Activity information is monitored to detect and prevent suspicious transactions, creation of multiple accounts, bonus abuse, and other irregularities.

4.6 Meeting Legal Obligations

Certain information may need to be retained and disclosed to comply with applicable laws and regulations and to respond to lawful requests from legal authorities.

Sharing Information with Third Parties

zoy 9 does not sell your personal information or transfer it to third parties for commercial purposes. However, information may be shared in the limited circumstances described below:

5.1 Payment Service Providers

Only the information necessary to complete transactions is shared with mobile financial service providers such as bKash, Nagad, Rocket, and Upay. These organizations are governed by their own privacy policies.

5.2 Technology and Service Partners

Gaming software and technology solution providers may receive certain technical information to operate the platform. These partners work under strict confidentiality agreements and may not use the information provided for any other purpose.

5.3 Legal Authorities

Information may be disclosed as needed to comply with court orders, lawful requests from law enforcement agencies, or applicable legal obligations. In such cases, we will only provide information within the limits required by law.

5.4 Business Restructuring

In the event of a company merger, acquisition, or asset transfer, user information may be transferred to new ownership. You will be notified in a timely manner before any such change.

Cookies and Tracking Technologies

Cookies and similar tracking technologies are used on the zoy 9 website and app. These are discussed in detail below:

6.1 What Are Cookies and Why Are They Used

Cookies are small text files stored in your browser. They are used to remember your login status, save your preferred language and settings, and improve your browsing experience.

6.2 Types of Cookies

• Essential Cookies: Required for the platform to function properly. Disabling these may cause some features to stop working.
• Functional Cookies: Remember your preferences and settings, such as language selection and login information.
• Analytical Cookies: Collect information to monitor and improve platform usage.

6.3 Managing Cookies

You can disable or delete cookies from your browser settings. However, please note that disabling essential cookies may cause some parts of our service to not work properly.

Data Storage and Security

The security of your information is our top priority. To this end, we maintain multiple layers of security in line with industry-recognized standards.

7.1 Technical Security Measures

• SSL Encryption: SSL/TLS protocols are used for all data transfers, making it impossible for third parties to read the data.
• Encrypted Storage: Sensitive data at rest is kept in encrypted form.
• Access Control: Only authorized personnel can access user information, and only on a need-to-know basis.
• Regular Security Audits: Regular security reviews are conducted on our systems.

7.2 Data Retention Period

We retain necessary information for as long as your account is active. Even after an account is closed, certain information may be kept for a defined period for legal obligations, financial audits, or dispute resolution. Once that period has passed, the information is securely deleted.

7.3 Response to a Data Breach

If a breach of your data security occurs for any reason, we will promptly notify affected users and take the necessary remedial steps.

User Rights

As a zoy 9 user, you have the following rights over your own information:

8.1 Right to Access Information

You have the right to know what information we hold about you. You can contact our support team to request a copy of your information.

8.2 Right to Correct Information

If any information in your account is incorrect or incomplete, please inform our support team to have it corrected. Information will be updated after proper identity verification.

8.3 Right to Delete Information

Where there is no legal obligation to retain it, you may close your account and request deletion of your information. However, financial transaction records may need to be kept for a specified period in accordance with applicable law.

8.4 Right to Object to Processing

In certain circumstances, you may object to the processing of your information. We will review such requests and take appropriate action.

8.5 How to Exercise Your Rights

To exercise any of the rights above, please contact our customer support team. Verifying and processing requests may take a reasonable amount of time. More details about this process are available in our FAQ section.

Protection of Minors

All services on zoy 9 are for persons aged 21 or above only. We do not knowingly collect any information from minors.

There is an age verification process at the time of registration. If any minor has registered by mistake, their account will be closed and the collected information will be deleted.

To learn more about responsible gaming, please read our Responsible Gaming Policy, which describes in detail the steps we have taken to protect minors.

Policy Changes

This privacy policy may be updated from time to time due to business needs, technical changes, or legal requirements.

10.1 Notice of Changes

If any significant changes are made, you will be notified by email or through a notification on the platform. The "Last Updated" date at the top of the policy always reflects the time of the most recent revision.

10.2 Use After Changes

Continued use of our services after a revised policy is published will be taken as your acceptance of the new policy. If you do not agree with the changes, you may contact us and request that your account be closed.

Details on how other terms on our site may change can be found in the About Us section.

Contact & Complaint Resolution

If you have any questions, concerns, or objections regarding this privacy policy, please contact us through the channels below. Our data protection team is available in both Bengali and English, 24 hours a day, 7 days a week.